Services sur le terrain
The management of SAT has two main strands that must be treated differently
Maintenance Services
On the one hand, the Maintenance Services that our technicians have to carry out on a regular basis, and on the other hand, the Corrective Services to attend to warnings or emergencies.
TelyNET sales.com’s Field Services Vertical allows us to manage and create Maintenance Services based on contracts with our customers where the regularity of the revisions is defined depending on the equipment installed, its age and guarantee, assigning Technicians with the appropriate knowledge for their attention.
Corrective Services
Corrective Services are treated differently due to their urgency and location. The system allows these services to be assigned manually or automatically based on the skills and characteristics of the technicians, contractual conditions with the customer, and the location of the technicians when the notification is received.
Grâce au tableau de bord fourni par le système, un responsable peut voir où se trouve chaque technicien et ce qu'il fait à tout moment, les notifications qui entrent dans le système et les affecter en fonction des besoins, l'avertissement des délais d'expiration des conditions des contrats.
Le système permet à un administrateur de définir et de configurer les différents types de notifications, en indiquant les informations à collecter dans chacune d'entre elles, sans qu'il soit nécessaire de modifier le logiciel.